Terms and Conditions
Introduction
The following Terms and Conditions apply to resort guests at ULTIQA Hotels & Resorts. These Terms and Conditions are for bookings made directly via the ULTIQA website, email, phone, and payments through the payment gateway system provided by ULTIQA Hotels & Resorts.
Pre-Arrival
Credit Card Policy
Valid credit card information in the name of the guest is required to secure your reservation. A credit card in the name of any other person will not be accepted. The credit card linked to your booking will be processed on the designated date as per the terms and conditions on your reservation. Invalid credit card details or an expired credit card at the time payment is processed may result in the transaction being declined. In such a case, you will be notified and requested to make contact within 24 hours. If your credit card declines, the property reserves the right to cancel your reservation without notice. Please ensure the credit card information is correct and the expiry date of the card is in line with the cancellation policy at the time of your reservation to avoid any issues. The credit card used to process payment must be presented at the time of check-in.
Deposit & Cancellation Policy:
ULTIQA Air on Broadbeach click here
ULTIQA Beach Haven on Broadbeach click here
ULTIQA Burleigh Mediterranean click here
ULTIQA Freshwater Point click here
ULTIQA Rothbury Hotel click here
ULTIQA Shearwater Resort click here
ULTIQA Signature at Broadbeach click here
ULTIQA Village Resort and ULTIQA Fiji Palms Beach Resort:
Semi-Flexible: FREE Cancellation until 7 days prior to arrival. Full non-refundable prepayment will be taken on the credit card provided 7 days prior to arrival. If cancelled within 7 days, the payment made will be used as a cancellation fee. No Deposit required.
Prepaid: Full pre-payment is charged at the time of booking and is non-refundable. Any cancellation or adjustment to the initial booking will incur full fees, which will serve as the cancellation fee. No Deposit Required.
Stay More & Save: A 10% non-refundable deposit is charged at the time of booking. The balance of accommodation is charged 24 hours prior to arrival. If cancelled more than 24 hours prior to arrival, the 10% deposit will be forfeited. Cancellations within 24 hours of arrival will forfeit 100% of the booking total. Booking modifications are not possible within 24 hours of arrival, modifications outside of 24 hours of arrival are subject to availability and may incur additional fees.
Refund Admin Fee: A $100 AUD admin fee may apply to the processing of any refunds.
Insurance: ULTIQA Hotels & Resorts strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy includes, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
No-Shows / Failure to Cancel: Each rate booked at a ULTIQA Hotels & Resort property is subject to a cancellation policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the cancellation policy of the particular type of rate booked. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. We reserve the right to cancel or amend bookings if they do not adhere to our terms and conditions. If a guest chooses to shorten their stay or check out early you will forfeit any monies paid for the remaining nights.
Please note that failure to arrive on the reserved arrival date will automatically release your reservation and the booking is no longer held in our system. If you are not planning on arriving on your reserved arrival date but the next day, please contact the property to advise of your pre-register arrival intentions.
Relocation: In the event of a situation whereby the property cannot provide accommodation as previously confirmed for whatever reason, the property will undertake to relocate guests to a comparable alternate ULTIQA group property at its absolute discretion with no additional cost to the guest. Should the guest wish to choose a property of a higher standard other than offered under this condition, the guest will be required to pay any price difference. Should the guest not wish to accept the relocation, a full refund and booking cancellation may be granted.
Special Requests: Whilst we try to fulfill your preferred stay requests, please do note that these are requests only and we cannot guarantee view or floors prior to arrival.
Payment Options:
- Bank Transfer (please contact the resort directly to organise bank payment);
- Payment by Credit Card: All credit/debit card payments made to ULTIQA Hotels & Resorts via an onsite payment system incur a non-refundable credit card service fee in Australia – Visa/Mastercard – 1.98% and American Express 3.3%. If no credit card is supplied then a $1000 Cash Security Deposit is required at check-in
Arrival:
- Carparks: 1x complimentary car park is provided per apartment. Further instructions will be provided by our reception team upon arrival.
- Identification: Valid Federal or State Government-issued photographic identification must be provided upon arrival. The booking must be under the name of the Adult/s aged 18+ at check in. In addition, a credit card in the name of the photographic ID must be presented at check in.
Other:
- Child Policy: Children sleep free in existing bedding within the standard guests per room. Additional charges apply if additional bedding is required.
- Extra Person Policy: An additional charge of AUD $50 per night applies for an extra person, 3 years or over. Infants 0-2 years stay free.
- Additional charges apply for an additional roll-away / cot / sofa bed.
- Facilities: For detailed information about our amenities and services, we kindly ask you to visit our website or consult with our reservations team. If you have any specific facility-related inquiries, please contact the resort prior to booking. The Facilities may go under urgent maintenance closure without notice.
- Housekeeping: Our apartments are self-serviced. Linen and a starter pack of amenities are provided for your stay. Additional supplies are available for a fee.
- Late Check-Out: Late check-outs are available upon request and are subject to availability. Additional fees apply.
- No Party Policy: A strict no-party policy is enforced. In the event of a party, the resort reserves the right to request occupants to vacate the premises immediately. Eviction is non-refundable.
- Smoking Policy: ULTIQA Hotels & Resorts are smoke-free, including balconies and all common areas. If you smoke in your apartment you will be charged a cleaning fee on departure
- EV & Scooter Charging Policy: Electric vehicle and scooter charging within buildings and apartments is prohibited due to fire risk. Guests are liable for damages and costs. For closest EV charging station please see here https://www.plugshare.com/
- Privacy Policy: ULTIQA collects, uses, and discloses personal information. Cookies may be used. For privacy concerns, contact the Privacy Officer.
- Privacy Officer: ‘Central 240’ Suite 16, 240 Varsity Parade, Varsity Lakes, Queensland, 4227. Email: privacy@ultiqa.com.au Phone: 07 5588 4470